Donna Schumacher

Review of The BMW Store

So let me take a bit of time to be sincere about J...

So let me take a bit of time to be sincere about Jay Sofranec and the folks at Cincinnati Mini. The first time i met Jay was about 2007 and I was looking for a small car for my wife, Jay was fantastic, he showed us every car on his lot, went through every car he was getting in and all the cars he could get from other dealers. With no pressure to close the deal he spent the better part of the day catering to our needs. I didn't buy a car from him (wanted to but not in the budget at the time). He NEVER hit us with the pressure. The second time I saw him was THREE YEARS later and my wife and I felt like it was in our budget to upgrade her VW to the Mini we really wanted. Jay once again spent the better part of 5 hours letting us go and drive almost every configuration of Mini on his lot. We ended up with a 2010 Cooper S. Best car i've ever owned, never got out of it without a grin on my face. The after purchase experience at MINI is always a pleasure, they really know how to treat a customer right. So recently I needed to purchase a new vehicle for my business. On a whim I went to see Jay at Mini to see what he may have, while he was helping some other customers I found a perfect used countryman. I told jay i would like to buy it no need to test drive. The car had not yet been through inspection so he could not deliver the car that day. I made an appointment for a few days later and as always the team at Cincinnati mini had everything completely ready for me. Jay spent a good couple of hours making the delivery process go smoothly and making sure my wife (the primary driver of this car) knew exactly how everything worked before we left. I am looking forward to my first service visit just so i can enjoy their service. Jay Sofranec is the best car guy i have ever worked with and i am already planning to get my next car from him.