It's our fourth year coming to Ft. Myers Beach and...

It's our fourth year coming to Ft. Myers Beach and first time staying at the "newly renovated" Diamond Head Beach Resort, what a HUGE mistake and false advertisement. I am not clear how they achieve the 4 star status. Out of an 8 day stay our room was cleaned only half of the time after 4 PM which is an inconvenient time as this is prime time to be in the room getting ready for dinner etc. On the rare occasion housekeeping cleaned, the floors were not swept in the bedroom nor were we provided with clean sheets during the entire 8 days. When a resort is on the beach this is a necessity due sandy everywhere! They certainly cut corners on the renovations as there are no towel racks/hooks anywhere for wet towels, suits, and no working fan in the bathroom. There were also tiny bugs along the baseboards in the bathroom. The pocket door to the bedroom malfunctioned and locked upon close every time. One of the sliding door handles fell off in my hand when I attempted to open. The mini freezer did not work. The very old worn sleeper couch was smelly, and disgusting to sit on. Daily we had to call the front desk to obtain either kleenex, tissue or paper towels as the cleaning lady did not provide supplies. There was only one functioning elevator in our tower. I am not sure what the extra 15% daily resort tax paid for exactly. This was not a pleasant stay nor would I recommend to anyone.