Noah Bennett

Review of Honda Manchester

I recently brought my fiancee's vehicle into Manch...

I recently brought my fiancee's vehicle into Manchester Honda for servicing after she had taken it to another Honda dealership near us and received very poor service. The other dealership was recommending work in excess of $1K while offering no information about the current condition of the vehicle and why these services needed to be performed. The service advisor at this other Honda dealership wouldn't even have a conversation with my fiancee or with me but was very eager to schedule our next appointment to get all of these items "fixed".
Naturally I didn't trust them so I decided to bring her car to Manchester Honda where I purchased my vehicle from to get a second opinion. A lot of dealerships have reputations for over charging and recommending services that don't need to be performed but this has never been my experience with Manchester Honda. My service advisor (Gary Groskritz) is always willing to talk with me and provide me with a "no-nonsense" assessment of my vehicles state.
Unlike the other advisor at the other Honda dealership I mentioned, Gary spent the time to talk with me about what could be wrong with my fiancee's vehicle and how we might go about fixing the issues if they were actually issues at all. On a regular basis Gary goes out of his way to show me what to watch for in the future so that I know when the vehicle needs to come back in for servicing leaving me better educated and with a comfort that my vehicle is in good working order. Amongst the problems that we were told about by the other dealership, Manchester's prices were better on all accounts.

When we asked at this other dealership to talk about why the VSA OFF button wasn't working the service advisor wanted $115 just to have a conversation with me, absolutely ridiculous! He kept stating that he has no responsibility to talk with me unless I pay him. When I brought the same issue up to Gary we talked about what might be wrong with the switch, he checked a couple things quickly while doing some of the other work I had asked him to perform, and low and behold the switch was simply unplugged. He got me fixed up and on my way without the $115 charge the other guy wanted just to talk. The "VSA OFF" switch (very helpful in winter) was fixed for $34.

Gary informed me that I had a recall against the driver and passenger side airbags, checked that the other dealership actually installed driver side like they were supposed to, hooked up the passenger side air bag inside of the 2 hour window I asked him to get all the work done in (had to get back to work) and sent me on my way.

Of the many items that the other dealer recommended only one of them needed to be performed and I walked away from Manchester Honda with with a bill for just over $200. That's more than an $800 savings over the other guys!

Thanks Gary!