Celeste Salazar

Review of Memorial Hermann Southeast

Night of 01/19/20 7:40 pm - 9:45 pm. My family wil...

Night of 01/19/20 7:40 pm - 9:45 pm. My family will never be going to the Memorial Hermann Southeast Hospital again. We took our mother to the emergency room because she was crying from body aches and nausea. When she started experiencing other symptoms such as chest pains, they said we would have to wait until we were called to mention the other symptoms to the doctor or nurse (And the wait was 2-3 hrs based on urgency). They asked for a urine sample from my mother while we were waiting. When I had the urine ready in a cup inside of a bag, I didnt know who to give it to. The receptionist was no help at all. I soon found out that I was supposed to place the bag in a grey container that was on a trash can next to the reception desk. There was no sign and wouldn't that be prone to contamination!? What if a child or someone else grabbed or dropped the container? Not only that. They were taking people's blood pressure in the waiting room. A women had to lift her shirt half up her chest to get her blood pressure taken without any privacy at all. We ended up taking my mother to Clear Lake Medical Center. Within 20 minutes after we arrived, my mom was hook on an I.V. and morphine to deal with her pain. XRays were taken while she was sitting down so she wouldn't have to walk anywhere.