If I could give this rental company zero stars, tr...

If I could give this rental company zero stars, trust me I would. This was THE WORST company I have ever dealt with in my entire life. The way my boyfriends family & I were treated is absolutely disgusting and I would never want anyone to have to deal with this, so please read.

My boyfriends family are frequent IOP visitors therefore the amount of houses and realtor companies they have dealt with is very high. With it being SEWE weekend, the normal realtor company they use was booked with no houses, so they had to branch out with this company; WHAT A MISTAKE. A few days prior to the family weekend starting there was a family emergency. Someone in the family had a cerebral aneurysm; a tragedy to the family. Because of this the parents called the relator company asking if there could be a refund or if we could come a day later. The company then replied for us to save the "sob stories; that they hear this all the time" - wow what a great company we have here. They then stated that the children of the family (everyone is over the age of 21 years old) would not be allowed in the house without the parents being there. Finally it was agreed upon that since one of children was over the age of 25 years old she could be the "adult" in the house. We stated that Hilary (the one over 25) had a wedding dress appointment Saturday and would be gone from the house after 9am. The OWNER of the this company SHELLY, came to the house unannounced, let HERSELF into the house and began walking around (little did she know someone was home upstairs). After she realized what she was doing she left. She came back a few hours later when we were all home, and stormed into the house with hostility (we have this all on video). She threatened us with the police because Hilary was not home so we were breaking the law being in the house WE RENTED by being there with no one over the age of 25.

This is not all:
The house was in absolute terrible shape. There was mold on the walls, no water in the hot tub we paid to have access to, elevator was not maintenance since 2016 (WOW), no covers on the pillows, or mattresses, king size mattresses on full sized box springs, staples sticking out of carpet..

AVOID THIS COMPANY AT ALL COSTS. THEY ARE THE WORST PEOPLE I HAVE EVER SEEN.