I've been with iiNet for over 15 years and except ...

I've been with iiNet for over 15 years and except for the few times when the internet service has been down (which happens with all providers) I've never had any major issues until recently.

My internet service was down for over month and even though the problem, as usual, was at the exchange, they refused to credit back the month they weren't providing me with a service due to not reporting the problem sooner. The only reason I didn't report the problem any sooner, was because my setup automatically fails over to 4G if the NBN is down.