David Banks

Review of Superbrightleds.com

I have used products from SuperBrightLEDs for over...

I have used products from SuperBrightLEDs for over 9 years, and had always received great service until a LED bulb on my car suddenly started to flicker last week after several months of use. Because of the holidays, I immediately ordered a replacement and a spare with expedited delivery, because I didn't want to get pulled over. The faulty bulb was still within its 2-year warranty period, so I contacted SBL after the holidays to see about getting a refund, since I'd already had to purchase a replacement. But they insisted that I return the defective part at my expense, because it was over 30 days old. Clearly it would cost me more to return the small bulb than it cost to replace it, so the "2-year" warranty is essentially useless after 30 days. I guess if I'd lied to them and said it was one of the new ones, they would have paid for it! Other places I deal with pay for the return of any product proven to be defective at any time within the warranty period, if they even want it back (most reputable businesses don't even require the return of a small part from regular customers). So this may be the end of my long dealings with SuperBrightLEDs, since they are no longer the only business selling such items, and they seem to have forgotten what "customer service" means.