I called Harvey Building Products because a slider...

I called Harvey Building Products because a slider that had been installed at our Condo was only 4 years old, and during the winter the seal had been compromised. The Management Co. wasn't sure of the warranty, so knowing from past experience with Harvey, when we had a home, I took it upon myself to call the Nashua, NH store that we had dealt with. LUCKY for me - Jennifer Arraji was the one that answered the phone. She told me how to find the sticker on the slider to give her the information, and with that info. she was able to tell me that the glass warranty was 100% for 10 years, and then it would be adjusted after that. Since we were within the 10 yr. period, she walked me through the procedure to get the glass sent to the nearest Harvey Warehouse to the Glass Co. that was going to install the new panel. If every Company had a lady like Jennifer to help their clients, it would be a wonderful world - but that's not always the case. Harvey Building Products is VERY FORTUNATE to have someone as efficient, and yet helpful to clients, as Harvey in Nashua, NH is with Jennifer to represent them. By any objective measure - Jennifer passed the customer satisfaction test - beyond our expectations.