Reserved a suite for memorial day weekend. We arr...

Reserved a suite for memorial day weekend. We arrived at the hotel around 11:30am to register. Check in is 4pm, yet we waited until 6:30pm to get into our room. When we got into our room, it wasn't very clean and they left no towels. We also had a very hard time getting pool towels as the towel machines are always empty. The resort fee says you get beach chairs with your stay but when we went to the beach in the morning they tried charging us $20 because the only chairs they had set up had umbrellas (which aren't included in the price). We had to argue with the worker to get us some chairs that were included in the price. I understand we are in a pandemic and the may not be fully staffed right now, but we paid for the most expensive room at the hotel so I feel we should have gotten some preferential treatment. They could have cleaned our $400 room sooner than the $100 rooms. Not a good experience for our first and likely only stay there. Which is a shame because we really like the location. Next time we'll spend a few extra bucks and stay at Tradewinds.