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Review of La Mansion del Rio Hotel

I was willing to pay one of the highest prices for...

I was willing to pay one of the highest prices for a room here, in the surrounding area. Guess they aren't worried about business based upon my experience with them. Called to check on a few item and then just in case asked about my ESA (Emotional Support Animal) mainly because shes about 70 pounds and the website site dogs allowed under 50 pounds. I did explain that I have a letter, prescription from a Dr. prescribing the dog due to a disability. Not that I have to explain myself at all legally or provide any evidence but the response was basically, well an ESA doesn't really mean anything, its just like my pet at home. Wow! Even if they were going to approve it, I was really put off from staying here at that point just by that statement. Regardless, I was also denied staying there with my dog. You need to do your research as an ESA is not the same as your animal at home. Can you go away without your animal and not have such severe anxiety and panic attacks that land you in the hospital for days? If I were a vet with PTSD, would you have an issue? Both PTSD and anxiety are very similar in that they are emotional as well as physical to a person. I get that many people try to get away with taking their animals and lie but again, I have the verifiable evidence from my Dr. who has seen this over 10 plus years and treats me. This should be a case by case basis yet there was no consideration what so ever! The airlines recognize this and allow ESAs to fly but a hotel won't. All over a dog weight, 20 pounds, which is somehow relevant. Hate to tell you, but the most common types of service dogs are over 50 pounds. SHAME ON THEM!!! Luckily there's other hotels that have no problem understanding and accommodating us in the same close vicinity. I will always tell this story now, never recommend them to anyone, and let everyone in my ESA, SA, Vets and my disability support groups know about this terrible experience so they will avoid it too. But at least I now know where I will and will not always be staying every time I head to the Riverwalk, which is often since I just live in Houston.



Are you serious? So 2 dogs allows for a total of 100 pounds, but not 1 dog at 70 and guide dogs for other disabled...obviously thats BS.