Took car in for factory recall. Asked about air da...

Took car in for factory recall. Asked about air dam repair. Service coordinator priced, he said he could do repair quickly since car was already on rack. Had to check with hubby first. Called service coordinator back within 10 minutes to ok repair. Had to leave 3 messages.4 hours later he finally calls me after I complained to operator and says he can do repair. Really? I think not.