My wife and I purchased a used Honda CR-V in 2017 ...

My wife and I purchased a used Honda CR-V in 2017 from Penticton Hyundai. Although not particularly interested in an extended warranty, we did ask about the cost. When their finance person told us that... "WITH THE SECUREDRIVE EXTENDED WARRANTY, IF NO CLAIMS ARE MADE ON THE POLICY, WE WOULD GET OUR MONEY BACK THROUGH ITS 'REWARDS' PROGRAM. So, we purchased the SecureDrive year and a half extended warranty through Penticton Hyundai.

When I called SecureDrive just the other day (now 2019) about getting the refund since our policy was completed with no claims made, I was told that BECAUSE WE WEREN'T SOLD THE 3 YEAR EXTENDED WARRANTY, WE DIDN'T QUALIFY, and that to contact the dealership who sold us the warranty and take the issue to them.

I explained to the General Manager at Penticton Hyundai that "WE WERE TOLD BY YOUR FINANCE PERSON THAT WE WOULD GET OUR MONEY BACK IF WE DIDN'T MAKE A CLAIM."

He basically said... "YOU SHOULD HAVE READ THE POLICY REQUIREMENTS BETTER."

I'm completely willing to take partial responsibility of this situation... but I also feel Penticton Hyundai should also take partial responsibility for...

1. NOT KNOWING THEIR WARRANTY PRODUCT WELL ENOUGH and MAKING INCORRECT CLAIMS ABOUT IT.

2. NOT REVIEWING THE POLICY REQUIREMENTS THEMSELVES TO ENSURE THEY ARE SELLING US THE PROPER PRODUCT THAT LIVES UP TO THEIR CLAIM OF US GETTING OUR MONEY BACK.

The General Manager told me that since the finance person who sold us the warranty is no longer with them, there's no way to confirm we were told this. I suppose I'll have to review my paperwork and see if anything was written down that can help us.

IN SUMMARY...
We simply were told incorrect information which lead to us making this extra purchase. In my opinion, Penticton Hyundai should reimburse us for half of what we should have received from SecureDrive.

I will say that the salesperson who sold us this vehicle was great, even the finance person was very nice and have no ill-will towards that person. I do feel that an honest mistake was made, but that as a company, Penticton Hyundai has not taken any responsibility for this, profited, and are not willing to make amends in any way.

- Michael Uhrich