I have been to Edgefield 3 times now. The first to...

I have been to Edgefield 3 times now. The first to time was just to enjoy the grounds, the second was to perform with Michael Franti, and the third to celebrate my engagement. We made a reservation for this week and I confirmed all the closures on their website AND covid-19 page. I also called to confirm all those details. When we checked in we were told that NOTHING was open even for take out. We had to stay in our rooms and were not even allowed to eat or drink on the grounds (even though there golf course was open and you could drink out there). Our room was 90 degrees with no AC, just a small fan to plug in. Instead of being locked in our room with nothing but room service (no phones to call or descriptions of where/who to call for what food and drinks) we decided not to waste the $250 we were charged for our single queen room for one night...
On top of being locked in our room, when we did leave our room we were glared at and ignored by nearly every staff member there and the blonde girl at the front desk was an ABSOLUTE nightmare who was so disgustingly rude to us when we tried to ask questions or get clarification on closures and REFUSED to give us our receipt when we checked out! We drove three hours there, stayed long enough to get a quick bite to eat and drove 3 hours home. It was one of the WORST experiences we have ever had and definitely the worst customer service we have ever had. There were 4 other groups of people right behind us just as upset and undereducated about what was really going on there, waiting to cancel and leave as well.