Kim Willis Review of Sandestin Beach Hilton
When I called to reserve two rooms for myself and ...
When I called to reserve two rooms for myself and another hockey mom, I was told I could hold the rooms and then we could pay separately when we arrived. Rooms went up from a matter of minutes from 295 to 303, no big deal, We arrived after check in time but still had to wait on a room for our short 1 night stay. We arrived around 4pm, We left at 7am the next morning. I checked my receipt as I checked out and our 303.00 room had turned to 364.14 due to taxes and a resort fee that I wasn t aware of. I'm sure it was somewhere in the fine print. I was surprised but can only blame myself for not reading. When I received my credit card bill, I was charged twice. Different from what my receipt showed. I thought It would be no big deal to adjust, but was told they had charged the other moms room to my bill even though my receipt didn t show that. I didn t receive rewards points for two rooms, I wasn t charged a 27.75 resort charge for her room. I guess she didn t have a resort charge for her room, just me? My 295.00 a night room I originally seen online was now a 700.53 charge on my cc for one evening. When I called for help Justin in accounting basically told me I was on my own to find the other mom question her ask her to check her statement if she had a charge, have her call in and then they would adjust my fee, I watched her give her cc when we arrived, I checked my receipt when I checked out. I feel as though I shouldn t have to do the leg work for a mistake that was not mine. I Feel scammed. If my receipt would have shown the actual amount I was being charged when I left, I would have made sure this was corrected. Now I am in an awkward position to track someone and attempt to get them to call and pay. The beach was nice, but watch out. Even if your receipt says one thing, check your credit card. Extremely disappointed in the customer service.
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