Eric Urbain

Review of Naples Grande Beach Resort

Nice location as have access to beach although on ...

Nice location as have access to beach although on this occasion we could not enjoy the beach due to red tide.

Pool area and lobby are nice however 1) rooms are more like a 2 -3 star rather than 4 star hotel 2) staff encouraged drunk behavior, handing people beer bottles to guests in the pool. This was our 3rd stay and now that it s a different company you can see how things have changed...

Drinking didn t stop in the pool...carried on well into the night and had trouble sleeping. It was a Saturday so perhaps way more quiet during the week ..But clearly not ideal for anyone who isn t a a big drinker. Guess these are the type of people they now want as guests (good margins on alcohol beverages) but not our cup of tea.

Also, the front office staff need to learn better social skills. All right out of school and with entitled attitude. I would have take off another star if not for Nino who was the only genuine, caring staff member we encountered. Note to management: you can save money via self
Check in and just retain ONE manager to facilitate or hire local retirees who have people skills. Obnoxious kids (and I m not that old mind you) are a good short term fix but as your brand ambassadors make a huge impact in the long run!!! If you call yourself a 4 star hotel act like it and maintain 4 star standards of service!

Photo shows staff serving alcohol to guests in pool + the really subpar bathroom we had !! Mold and extremely dated ! Beds were very comfortable but for a 4 star hotel bathroom should be a much nicer and at least have quality shampoo and conditioner !!!! Visible wear on furniture although not an issue.