Maggie Bloom Review of Genz-Ryan
Paid thousands of dollars to have new pipes put in...
Paid thousands of dollars to have new pipes put in our master bath tub to fix a small leak. Came home the other day to our entry under the master flooded because their work failed. And of course we are barely past our 90 day warranty so screw us, we have to pay to fix our ceiling, tub and floors now because we didn't choose their 'whole house package to get the longer warranty. This damage is because of their bad work. But there is nothing we can do. I will Never recommend this company and never trust them to touch anything in my home again. What a joke.
UPDATED: after reaching out to management they sent plumbers back out and determined that the leak was in fact caused by a crack in their part. They replaced the cracked parts at no cost, which was nice of them. I only upgraded it to a 3 star because we could not come to an agreement on the repair of the drywall that was damaged by the leak caused by their faulty part. It was nice that they did fix their error though, but regrettable that they would not accept responsibility for all repairs needed due to their defective piece. That is a reflection of Genz Ryan and not their individual plumbers, who did their best and were professional despite disagreement between myself and management over repairs.
Comments: