Very bad service .. I went to take my duplicate si...

Very bad service .. I went to take my duplicate sim waited 2 hours ( 3.46pm to 5.50) and after waiting they told me my SIM card is deactivated and they can give the same number only as post paid. I don t understand the logic behind this. Without my knowledge they disconnected and why can t they give as prepaid . There will be around 30 to 50 customers waiting and only 10 to 15 seating is available. No place to sit also for long time. Staff are very slow . Supervisor and managers are not supportive and not listening the customer. Recommend to go any other Busines center