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Clare Viney

4 years ago

Dreadful experience from start to finish. It is un...

Dreadful experience from start to finish. It is unfortunately down to the staff being unorganised and ill informed. We got different information from everyone we spoke to. Rude and unhelpful from start to finish. Also avoid the Levity lounge. We went in at around 3.15 and we paid for the family to join us. We were not told that food is only served until 3.30 otherwise we would of happily taken ourselves to a restaurant or buy something outside. At 3.25 pretty much on the dot a serving fork was taken out of my hand when we were trying to take some snacks and I had a queue of people waiting after me! That sounds dramatic but is exactly what happened much to everyone s shock and amusement. The staff then just ignored everyone s questions as to what was going on. Very poor, very rude. Avoid

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