This place in magical!! I would have given 5 stars...

This place in magical!! I would have given 5 stars but they really dropped the ball a few times during my stay. Being a concierge myself I know how things are suppose to work and they have done like so many other properties these days and outsource the concierge desk. This means the person that is book tours etc does not work for the hotel and could care less about your stay. They just want commission on tours etc... Long story short, we missed a hotel reservation because they couldn't get us a rental car ( which we did say we needed!!!!! ) then we called for a taxi which they said would take 15 minutes. It took aver an hour and we ended up missing our flight!
But once again, other than that. The hotel is beautiful, all the staff members are so welcoming and friendly and what is within their power to do, they will. I was just expecting more from the VIP services.