The technicians and the service provided were sati...

The technicians and the service provided were satisfactory. However, I do have some customer service concerns. We scheduled an appointment to have our septic tank pumped yesterday. Due to having other contractors at our home during the morning hours, I requested to be scheduled towards the the end of the 12 - 4 pm window. I was told that 2 - 4 pm would be the latest time frame as techs needed enough day light to pump. Perfect. At 3:45 I called, tech stuck on another job but was still planning on coming. I called to follow up again around 4:30, same response. I finally received a call at 5:15 that techs would be arriving in an hour. Technicians were courteous and worked efficiently. However, when I presented a coupon for $25 off residential service that I printed from the *Septic Coupons* tab on their website, they told me they could not accept them for pumping. Screen shots from website are attached. I said no problem I'll call the office tomorrow and see if they can clear this up. I just got off the phone with Beth who told me there was nothing they could do, despite the fact that I told her the way the coupons are presented on their website is deceptive. For the scheduling issues and the refusal to honor coupons listed on their website under the Septic Coupons caption, we won't be using this company again.