First off I want to say I don't normal write BAD r...

First off I want to say I don't normal write BAD reviews, I enjoy IHG stays as I am a Spire Elite member!! But while traveling to Nampa from Portland, OR on 11/24/16 I encountered issues with traffic and weather which severely delayed me. After planning on arriving around midnight-1am I got there just after 6am. While making an attempt to cancel on short notice (they weren't able to do that) I ask about a credit night, since they could not do a cancellation. That was not an option... ok so tired and frustrated I let it go and later on I got an email from the general manager saying he would contact me the follow Monday!!! NEVER CONTACTED ME???? Three days later got an email from the front desk saying they reversed the charge... great but for some reason there are two charges and I only got one back????