B. Gingras

Review of Hoffman Audi

Customer service leaves much to be desired, and la...

Customer service leaves much to be desired, and labor rates are unbelievably high. Their service team did quite a bit of warranty work on our car, but charged an arm and a leg to diagnose a faulty fan (several hundred dollars). Asking to speak with someone regarding the invoice was quite the run around. Transferred to 3 different people, none of which were available to pick up the phone, and several days later, not one of them has returned my call. Very disappointed in the way we were treated. I would not recommend.