Aparna Iyengar

Review of CHOTTO MATTE SOHO

Awful service. Even though the food was fantastic,...

Awful service. Even though the food was fantastic, the service ruined the experience completely- let me add- on my birthday. Had a 9pm booking but weren't seated until after 915, even though less than half the tables were occupied. Then we coudn't order because no one attended to us. Finally took about 30mins for half the order to arrive at the table. and then another 20-25mins till the balance arrived. After we complained about a sushi plate that hadn't arrived for another 25mins, we were casually told it'll still take time so we could cancel it if we wanted. We were happily presented the bill with no compensation and the manager was incredibly rude.She claimed we weren;t exceptions and that every table had waited 30-40mins for sushi. She also said this is the case every single night, and that's how it is. Love the honesty although it speaks terribly about how they're staffed! We were finally given 10% off the bill in a huff. Shocking for a place that is quite pricey and posh from the outside.
Many thanks, never returning.