Navruz Karsli

Review of Safeco

Phone calls always drop. I am pretty sure those re...

Phone calls always drop. I am pretty sure those representatives were doping the calls. Terrible customer service. Called for a quote to see how much it will be if I add my brother to our policy since I was giving him my old car temporarily, this was my old car that I replaced with new once, so it was not in the policy. Since they can't add anyone to the policy if that person doesn't live in the same residence as I do, I asked to assume that he will leave with us for "the purposes of getting a quote". They gave me the quote, I did not like the price, so I said thank you, I do not wish to proceed with this quote, therefore no change needs to be made to my policy. Then I hear a shocking response that they cannot remove my brother from the policy since he lives with me so he has to be included in the policy as a non-driver. I asked if it increases the premium, the response was yes, for over $100. I said I do not want my brother in my policy. Shortly speaking, they refused to remove him from the policy. I had to send them several proves that he doesn't live with me. It has token me over 10 phones calls and over 5 documents that I had to send so far to try remove my brother from "my" policy. So far it has taken almost 3 weeks since I am trying to resolve this. It has been insane. I mean, if I do not want anyone else in my policy, why would they force me to have someone in my policy, even if that person leaves in the same residence. It is my policy, come on. The are simply acting greedy and want to rip off some extra money. Their rules are crazy. They are made simply to rip people off. If their rules are this crazy, now you think how would they handle if I had any accident claims. Terrible.