Patti Comeau Review of Rimrock Resort Banff
I recently was at the Rimrock spa and the larkspur...
I recently was at the Rimrock spa and the larkspur lounge for lunch in May and very much enjoyed myself. I was so excited to bring my family there last last Friday June 9th for lunch since I have been raving about it since I was there last time. There was 5 of us and after being seated we waited quite awhile to receive our menus but no big deal we were in no rush. Our waitress finally took our order and we we starving since we were out all morning showing my family around. We had ordered Nachos for an appetizer to hold us over until our food arrived. Well our waitress never came back to let us know what was taking so long with our food and then about 30 mins later we finally received our food with the Nachos which at that point we didn't even want since our food was there and also the Nachos had looked like they were sitting underneath the heat lamp for a long time. Our food was dropped off and and we were left with no sign of our waitress to see if we wanted more water or if everything was ok. Our salads we ordered had no dressing on them which left them to be very bland and I raved about the salad since I enjoyed it so much last time. Our sandwiches were great but my husbands sandwich looked dry and we realized they forgot to the lemon aoli on the Salmon BLT. After waiting 10 mins we were able to flag down a lady who happened to be cleaning around us and told her that we were missing the sauce for the sandwich. She quickly went and talked to someone and another man brought out the dressing for us but that took about 5mins, by this time my husbands sandwich was cold. At this point we were all not impressed at all by the service and the quality of the food that we received. I was embarrassed to have brought my family here and that I talked so highly of this place and then to be so disappointed from the service to the food. This was such a bad experience that I will not be coming back or recommending this place again.
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