We arrived exactly at 8pm for check in.

We arrived exactly at 8pm for check in.
No staff standing at front desk. I waited for 10 minutes and finally a desk clerk shows up and apologizes as she had to go restock. I m sorry but if it s a Saturday night don t you think there should be two clerks? The clerk, Monica, told me she didn t hear me walk in because the music was too loud and that the cafe people should have helped me check in??
What about the 10 other guests that walked in and out of the front door. She didn t hear them either?
Please explain the logic behind a barista checking in a guest ??
She was kind and offered breakfast coupons for the inconvenience though.
The next morning I left around 5am and again absolutely no one standing at the front desk. People could come in and out as they pleased. I m sorry but that doesn t seem safe to me.
I came back at around 8am for breakfast. We used the coupons at the cafe which is poorly run with pre packaged bakery items and frozen sandwiches. They were out of a few items on the menu and honestly didn t feel the breakfast was worth the $40 dollars worth in coupons! Not to mention the cafe area had several dirty tables and no one around to wipe them down.
This morning I m checking my bank account and I have two $20 dollar charges from the hotel which were not mentioned at the time of booking or checking out.
This hotel is not up to the the Marriotts standards.
Oh and one last thing, the internet is very slow and if you wish to work with proper speed internet there is a 4.99 surcharge.
Rooms are clean, beds are comfortable.