Kevin Smith

Review of Beaver Bat Company

Where do I begin? After successfully ordering 3 b...

Where do I begin? After successfully ordering 3 bats previously, I placed an order on Feb 20 at the Oceanside store as a birthday present for my grandson. I was told it would be ready in a week or two. After 2 weeks, I call and left a voicemail asking if the order was finished. I received no response so I emailed them. Again, no response. After leaving an additional 7 voicemails and 4 emails, I still never received a response. Today was the worse though. I called early this morning at 8:19 and shockingly, they answered the phone. I explained that I left numerous messages both by phone and email but never received a response. I asked him if the bat was ready and he said I don t know but I ll be here all day so you can come down and see . I advised the gentleman that I live quite far away and I would rather know if it s ready before I made that trip. He told me that he would call me back in 10 minutes and let me know. Not hearing from him for more than two hours, I decide to take the chance and drive the 40 miles to his business. When I got there, NO ONE WAS THERE. I called him again from his store and was forced to leave another voicemail. Admittedly, this one wasn t so nice.
Long story short, it is 20 days until my grandsons birthday and I still don t know if I m getting that bat or not. This type of customer service and consideration is completely unacceptable. Lying to your customers and not having the courtesy of giving a response is also unacceptable, especially with someone who had previously bought three bats within a month from you. I honestly think that he never thought I would be calling that early in the morning and just answered the phone. Anyone who is thinking of ordering from this company should really think twice. I don t know what happened between my last 3 orders and this this order, but it s like dealing with two different companies and people. All I can say is, if you have other options, consider using them. If I should happen to get a phone call from this gentleman and get my bat, I will update this review.