Ken Cooper

Review of Apple Tree Honda

Service department were lying sacks of xhjkl who t...

Service department were lying sacks of xhjkl who take advantage of women. My wife took her Honda Accord in for an oil change and I picked her up so she wouldn't have to wait. She told me that the technician who wrote up the paperwork had told her she also needed two additives in addition to the synthetic oil. As an engineer and ex-Honda motorcycle mechanic, I knew this was BS so I went to pick up her car. I asked to see the service manager and then asked him why my wife was told her car needed two oil additives. The manager told me the additives were recommended by Honda. When I asked to see the Honda service flyer with the recommendation, he backtracked and said it had been a "verbal" recommendation. I said he was a liar and that Apple Tree probably only tried this scam on women and older people. I then contacted Honda USA and they confirmed that there is no Honda directive to use additives; oil is all that is required. Since then we have taken our two Hondas to Asheville Honda and Acura Service; would never go to Apple Tree again even for warranty work. Breakaway Honda in Greenville is a much better dealer for service.