We were put into an "attic room" with no view at t...

We were put into an "attic room" with no view at the hotel palazzo Giovanelli when we booked the "superior room." I spoke to the hotel attendant after we got to our room and he explained that the "superior room" we were supposed to receive was based on square footage and that the room we got was the same square footage. I showed him our confirmation number and how it showed we booked the "superior room" but he said that it was technically a superior room.



The carpet has stains and the free slippers showed a lot of wear.

It had low ceilings due to it being an attic so I bumped my head once on one of the beams.

The breakfast service utensils were dirty at times and had leftover food on them; forks with food and a cup with someone's lipstick.

The attendant said he was going to look to let us know if there was another room available the next day but there was a going to be an additional fee. He did call but we decided to stay because we were frustrated with the hotel and did not want to pay more.