Joshua Taylor

Review of Gwinnett Place Honda

Update 4/26/2019: I was reminded recently about Gw...

Update 4/26/2019: I was reminded recently about Gwinnett Place Honda and realized I hadn't told everyone how they tried to make me a satisfied customer (see Curtis Simmons' response below, the pre-owned sales manager). I called and was told AGAIN that they would not pay for my broken drive shaft because it was no longer under warranty. THE EXACT SAME STORY! I brought it in FOUR TIMES while it was under warranty but their mechanics misdiagnosed the problem. The mechanic who fixed the problem (NOT LONG AFTER THE WARRANTY EXPIRED) said that it should have been IMMEDIATELY obvious to a decent mechanic. He said Gwinnett Place Honda was either lying to me or had mechanics that were just plain awful. "Just plain awful" fits their customer service, too.

AVOID THIS PLACE LIKE THE PLAGUE!

Delavan Mair SEEMED extremely helpful and efficient until the cars were sold, at which point we were forgotten. The selection SEEMED wonderful, but i regret my purchase since I was misled about a recall, a persistent smell, and getting matching headrests shipped after the sale. The customer service from both Sales (Delavan) and Finance (Robert Turner) SEEMED good at first, but do not trust them. They are in it for a 1-time fleecing of the customer...I can't imagine anyone wanting to repeat a purchace from Gwinnett Place Honda based on the way we were treated (DETAILS BELOW). I recieved the following email after my warranty expired. The second email is my reply. No one has since replied to me.

Dear Joshua,

By now you have undoubtedly received many positive comments about your vehicle from friends and neighbors. I trust that you are satisfied with the service I have provided so far. I would greatly appreciate the opportunity to talk to anyone you know who may be interested in a new or previously-owned vehicle. Please contact one of our Sales Managers or myself in advance of your friends' arrival so that we can extend them every courtesy of the dealership.

Thank you again for giving me the privilege of serving you. If you have any questions or need further assistance, please don't hesitate to ask.

Sincerely,

Delavan Mair

My email:

Delavan,

A few things:
1) you promised my wife that you would get her matching headrests for her minivan. The two in the middle were missing. It's been over 3 months and we haven't gotten anything.
2) I've had to bring my truck in 4 times I think. Each time the technicians told me it was a problem that was covered by the pending recall. When I called Toyota they told me that if it's a problem now it can be fixed and Toyota will pay for it. I don't know why the technicians at your dealership didn't tell me that, but I'm very disappointed. The truck is loud and embarrassing to drive, and it shakes at all speeds.
3) the smell in my truck that you promised would go away from being cleaned has never gone away. It still smells like wet dog and I have to do everything I can to cover it up.

So, I have a car that I'm embarrassed to drive because it squeaks so much and is so loud outside, and embarrassed to drive people in because it smells.

Would you recommend this level of service?

I would love to talk to you and figure out what you can do to fix these problems that were never fixed. In fact please call me at [redacted]. Your technicians put this off long enough that our 3 month warranty has expired but our dissatisfaction is still very real. If I don't hear from you, I guess I'll change my 5 star rating on Google to 1 star with this explanation, and I certainly would not recommend anyone to your dealership. So please call me and hopefully we can get this fixed and have this be good for both of us.

Sincerely,
Joshua Taylor

UPDATE: The problem that caused me to bring in my truck finally turned out to be something completely unrelated to what they told me. One tow and over $1,000 later, the problem is fixed, but not by Gwinnett Place Honda. They said they wouldn't cover it because it's out of warranty now. Remember when I brought it in 4 times while it was under warranty but you wouldn't fix it???

AVOID THIS PLACE!