When we checked in at 2:40 pm, the room wasn t rea...

When we checked in at 2:40 pm, the room wasn t ready. They said they would text us when our room was ready. We never received a text, we finally checked in at 10:20 pm!! We asked why they didn t let us know, but they didn t have an explanation. So I asked to speak with Sophia, the manager. She wasn t available. They asked me to leave my phone number, so we did. Did we ever receive a phone call? Nope! The room wasn t ready until 10:30pm but they still expect me to pay a $45 service fee. Also, they have beach chairs with umbrellas, but you have to pay to use them. It could be a great hotel, but unfortunately the management only cares about one thing, and it s not the guests.