Rather disorganized and snooty. Didn't answer fro...

Rather disorganized and snooty. Didn't answer front desk phone when I tried to call several times regarding out of town guests. Those same guests had ordered two full beds which they did not have upon arrival, and made no offer of charging less. Finally gave them a cot and felt they should be grateful for that, but still did not charge less. Rooms were old and outdated. Just okay.