Katie Tanner

Review of Courtesy Chrysler Jeep

UPDATE #2 - dealership is paying off our loan afte...

UPDATE #2 - dealership is paying off our loan after taking back the car. We appreciate that. Will change star review once that is completed.

UPDATE - dealership has contacted us (on 1/13/21) regarding issue and will hopefully get something resolved. Will update rating accordingly, after matter is settled one way or another.

We bought an "As Is" 2009 Jeep Commander from Courtesy just 2 weeks ago. If I could give 0 stars, I would, but I guess you need one to be able to post a review. Unfortunately, we have only been able to drive the vehicle a handful of times. It has been in and out of mechanic shops, costing $1000 last week, and it looks like another $1000-plus will go into it next week. We've replaced belts, an a/c compressor, tire valves; also, the vehicle has needed towing, and now we're onto leaking coolant and trans fluid. Keep in mind this is all within 14 days of ownership. It has been one of the worst experiences we've ever had. I emailed our salesperson for help and have yet to hear back. I realize that buying "As Is" limits us ... however, we feel the dealership has a moral obligation to not allow lemons to drive off their lot without a general, overall check. There is no way the dealer wasn't aware of these looming issues when we were sold, and by law, we should have been told. We were only informed of faulty wiper blades and hitch support bars, which we've already replaced. We are currently looking into the Consumer Protection Law because of all of this. We'll see if the dealership steps up and does the right thing.