nancy sidhom

Review of Woburn Toyota

ABSOLUTE SCAM!!! We've purchased a lot of new and ...

ABSOLUTE SCAM!!! We've purchased a lot of new and used cars over the years and this place is an absolute joke. we brought my mom to test drive a 2013 Chevy Malibu. We were in the lot for half an hour and no one came to help us. We finally went up to a sales person and were sent into a different building for used cars. Multiple sales people sitting at their desks eating lunch or playing games on their computer while we stood in the lobby. I finally went up to one of the men and asked if someone could help us. He annoyingly said "we're all helping other customers right now if you go back out to the lot someone will help you when they can". Um I'm not blind what customers?!? That should have been my clue to get the hell out of this shady place but as we were walking out I think a supervisor or a boss said how are you? And I said not well none of your workers want to work today. He finally brought us to a sales person named Ivan in the "new cars" building. We test drove the cars and agreed on one we liked. My mom put down $1500 down and we returned the next day with our trade in. They changed the price they gave us for the trade. Fine, but then were completely unwilling to negotiate a single dime off the car and it had a giant scratch in the front bumper. Not even a hundred dollars. They brought in another person who was extremely rude to my mom so we left. We have yet to get our money back and it's been about 2 weeks. We filed a fraud claim with our bank and I'm warning every single person I know about this dealership. My mom has since bought an identical car, in better condition actually, for much cheaper and with a much more pleasant dealership in Boston. BEWARE AND STAY AWAY!!!