Front desk checked us into a downgraded room and d...

Front desk checked us into a downgraded room and didn t say a word about it until I called after I realized it wasn t the king executive suite that I paid a lot of money for. Then couldn t explain why the room I booked wasn t available, I called customer service and was transferred and disconnected, then called back again and was on hold for almost an hour. The manager on staff called me in my room and apologized saying the guy was new and then she gave us the correct room. She was awesome! But I almost got cheated out 600 dollars! Make sure you get the correct room. The hotel is beautiful