I picked this hotel from name brand recognition (S...

I picked this hotel from name brand recognition (Sheraton's are typically pretty solid) and the newish affiliation with Marriott. I'm here for a conference so there were several options but this had a name I like and pretty close to convention center. Mistake. I just checked in yesterday. Front desk staff at check-in was very nice. I had a late check-in due to flight delays but excellent service throughout the day nonetheless. I am handed a key and my room is 3-digits? Floor 1? Is that even a thing? I accidentally hit '12' in the elevator because I assumed - incorrectly - that I was surely on the 12th floor. Sure enough, there's a floor 1 two floors above the lobby. The hallway smelled of food. Got into my room. Peeling wallpaper, no room service menu (it was 9:50pm, called down for a menu, by the time I received it room service was closed, closes at 10pm). Quick segue - there is not room service EXCEPT between the hours of 5pm and 10pm. Crazy. Anyway, no dinner, tiny room ($300-ish a night), floor 1, peeling wallpaper - I'll just have a hot tea and wash my face. Made the hot tea, went for a cream - ONE CREAM and it's ALREADY OPEN. In addition, the only 'yellow' sweetener was already peeled open and empty. Drank the tepid bottle of Dasani (no fridge in room) and went to bathroom. Old, stained shower curtain. Went to bed. Street noise TERRIBLE - remember 1st floor, windows facing street, pretty sure a bus revved its engine all night.

So no hotel room coffee the next morning - had to be at a meeting at 8am and no creamer or sweetener in the room so... Hit the Starbucks Lite in the lobby and it was fine, but definitely not Starbucks quality.

I want to go down and complain but I'm just going to go with it. I read some other reviews just now and it seems as if they *might* move me if I complain but from reading it appears I'll be moved to another version of the same room. I mean with travel you swing a ton and it's not uncommon to miss - this is a significant miss. And there's no excuse. The lobby is fine. The hotel - I am SHOCKED this is a Sheraton. Again - there is NO EXCUSE for this and I'm here for 3 more nights. Live and learn.

UPDATE CHECK-OUT DAY:
The in-room coffee saga continued. Yesterday morning I left a note alongside the mountain of plain sugars near the coffee machine and asked for more Equal please with a $5. Arrived after a full conference day to the note and $5 gone, and ONE Equal packet alongside even more plain sugars.

This was after getting to the room and seeing my room key card didn't work and having to go downstairs and stand in a line for 25+ minutes to get my card re-keyed.

No. I do NOT recommend this hotel. I have peers staying in all the surrounding hotels. No complaints. LOTS of other options. Steer clear of this one.