Told them I was having a methane gas smell coming ...

Told them I was having a methane gas smell coming from bathroom upstairs. Lady said they would probably have to pump my tank. I said that was fine, but before they started digging up my yard, I wanted them to check for broken seals/leaks/clogged vents. She said that was fine. When the guy got here, he said he only digs up the tank and doesn't do anything inside. He left and said a plumber would be out in a couple of hours. I called 3 hours later and they had no ETA on him arriving. Called again in another 2 hours and they said they couldn't come out that day. It would be the next day. Needless to say, I told them to cancel and went with a different company. If I hadn't called them back, I would have been sitting here all night waiting on them to never show.