Probably the worst service I've ever received. (*L...

Probably the worst service I've ever received. (*Long Story Warning*)

Traveled to the Omni as a group for the IFS Conference. There were five of us. Initial check in was smooth but when I got to my room the toilet was running non-stop. I notified the desk and they said they'd have someone correct it and call me if they couldn't get it fixed to change my room. It wasn't fixed and I never heard from anyone. I just dealt with it and moved on, however that was precursor to what was to come.

All rooms were booked online with the use of our corporate credit card. I called the 800 number after booking in order to have all the individuals names added to their confirmation and asked while on the phone about the use of the corporate card. I was told it wasn't a problem that this sort of thing happens "all the time" and not to worry. The day before check out one person traveling with the group just happened to say something to the front desk about it. He was told they couldn't use the corporate card without us going online to an Omni Payment portal as the cardholder wasn't present and the physical card wasn't available. This was frustrating, but I called back to my AP and they went on and handled it.

Now the fun part, on check out day all individuals were charged on the card they used for incidentals. Two of which were debit cards hitting each persons bank account for over $600. One of my fellow travelers was so mad he asked for a manger and finally just had to walk away since he was getting nowhere.

At this point I've had it so I go to the South Tower and ask to speak to the manager. They call someone and then I'm instructed to go to the North Tower and they'd radio the manager to meet me there. I go to the North Tower and ask the front desk for the manager. They have no idea what I'm talking about. After 20 minutes of waiting I'm approached by Maddie who is the supervisor. I explain the situation and she says we need to go to the South Tower and I shouldn't have been sent over to North. I'm extremely frustrated at this point as we walk together back to the South Tower especially as she tells me how this shouldn't have happened and that we "deal with this all the time".. On top of that I'm missing my morning sessions at the conference for this. We make it to South and she phones the manager (Christopher, Christof) couldn't make out his name. They proceed to have a 3-4 minute conversation in front of me on the phone. She calls me down to the far end of the counter and tells me he's in a meeting and can't talk to me. I respond with you were literally just talking to him on the phone right in front of me and I want him out here. She says no and that's that. She already has my name and number and I reluctantly give her the name of each guest knowing full well this is a waste of time and there's nothing she is going to do with them. I tell her that I want to see the manager before I leave and she has my number. As I walk away I tell her to make sure he contacts me because I want his time since they just took mine. As of the writing of this review I haven't heard from anyone.

I always viewed Omni as the high standard in hotels. Boy was I wrong. The incompetence of these people blew my mind. I've never received worse service. This was handled so poorly and the fact that this coward manager didn't have the decency to come out and speak with me just shows how poorly ran this place is.