Jolene La Hay

Review of Hilton Whistler Resort & Spa

The Hilton over Christmas was a disappointment. Wh...

The Hilton over Christmas was a disappointment. While the location is excellent, the hotel is overpriced and the front desk staff were unfriendly and unhelpful. And here I paid the extra few hundred a night to avoid the poor customer service of those rental situations, but that was clearly a waste of money. It really doesn't cost much extra to smile or be polite. The room was clean, but we only saw a cleaner once, and she didn't clean the room, empty the garbage, or give us face cloths. The room was either too hot or cold, and the heater was so loud and clunky we didn't get very much sleep. Not alot of fun when you fall asleep at 6pm Christmas Eve because you're so tired. Good luck prying a luggage cart from the Bellman...hours spent lugging luggage and presents to and from the parking garage because the "luggage carts are all booked" as the manager stated, but then...as the bellman said, "luggage carts are only for bellman" ..and the tips that go with it of course. And when I told them at check out that I hadn't had much sleep in days because of the loud heater that sounded like a jet engine, the guy (who we also saw at check in) just told me I should have complained. Really? Because that went well when my husband asked the manager for a luggage cart?? Whistler has gone the way of over-charging for absolutely everything and making it completely unaffordable for residents. The Hilton needs to invest some of that money into improving their heating system and their customer services.