Sarah

Review of Cotswold Water Park Four Pilla...

I am giving this hotel two stars not because it is...

I am giving this hotel two stars not because it is a bad hotel but it just didn t meet my expectations and I was left disappointed. We booked a family room and paid extra for a balcony so expected a lake view. I did not realise this would not be the case and instead had a lovely view of our car in the car park. Had we known we would not have booked this rather expensive hotel to be left with a feeling that we spent a few days in a travel lodge( nothing wrong with them just not what was expected). When booking it was not clear that this room wouldn t have a lake view. We also found at breakfast we were not seated near the lake, the grassy area at the front of the hotel was not practical for us as there is no barrier so not safe for our one year old and the paths around the lake are gravel so not good for a pram. The decking areas were not continuous and in front of people s rooms so didn t feel accessible either. Basically it wasn t the holiday I was after so think should be more clarity on the website.

Saying all of this the room(three rooms actually) were big and comfortable.

I have to say that the response from Mark Mcknight below is not satisfactory. No apology even. Perhaps I didn't state it strongly enough that we could have stayed somewhere that overlooked the lakes for a much more reasonable price. I feel that we were mislead when booking and it actually ruined our stay. Hence 2/5 stars.