Lisa

Review of Michaels Title & Escrow

My sellers just closed with Michaels. As Virginia ...

My sellers just closed with Michaels. As Virginia is a "buyer selects title" state, their buyers chose Michaels and we didn't know what to expect. James was a fantastic, organized, responsive processor for the file. But what I really wanted to comment on was a "when the chips are down" moment - when we experienced an issue with the buyers' buyers' transaction with a separate title company. Once the issue was acknowledged, manager Rino made phone calls, put an action plan in place, escalated as necessary to gain visibility on the issue...and lo and behold...everything fell into place within 24 hours. All title companies more or less perform similar, regulated functions - but it's when you run into an issue that performance counts. It did for my clients with Michaels Title.