Johnny Knoxville

Review of Dewey & Associates

Shipped a package from here to back home in Wiscon...

Shipped a package from here to back home in Wisconsin. Item arrived busted. It was a Christmas gift. Employees were friendly however now that the package is going through the claims process - they have gone off the radar ignoring my emails to this store, to the manager, Ms. Willis. I emailed her on the 8th of Feb and the 16th of Feb. Neither got a response. Clearly it appears to me - they don't want to do any more lifting on dealing with the issue with UPS. Never mind the item broken was $90 from Sarasota Salvage - an architech salvage store that I had to drive to twice with regards to this issue. Add in the cost of shipping of approx $30. Add in my sister's efforts to keep leaving the damaged box outside her house and on top of that my brother in law drove the box to the UPS station in Milwaukee only to be told, they would not accept the damaged box there. I kept getting bounced between corporate and the UPS Store. It didn't seem either knew what the other was doing. The UPS driver in Milwaukee took 2 weeks to pick up the box. I've probably got $300 or more dollars of my time and money into this and still nobody has done anything to resolve the matter. Considering my shipping options are Fedex and the hopeless postal service, I'm pretty much high and dry. Next step will be filing a complaint with BBB. I'm guessing UPS has more damaged boxes during Christmas than any time of year so they try to deny as many claims as possible to keep their costs down. Think about it, you have drivers doing more volume than any time of year, they're out there hustling and probably throwing the boxes around more than usual, hence more broken items. That's just my personal theory. I normally go out of my way to compliment good businesses, this doesn't appear to be one of them worthy of that praise yet.