There were a couple of SNAFUs on the part of the f...

There were a couple of SNAFUs on the part of the factory, so this project took far longer than it should have. However, the sales folks and installation folks on this side were pretty fantastic. Of course they were quite apologetic for the screw-ups at the factory, but what could anybody do when the product is made incorrectly?

Well, they visited my house and checked the measurements again. Then the district manager (I forget his exact title) came over to check the measurements yet another time. The numbers never changed; they all just wanted to be super-extra-certain that their team was not at fault. They made sure, absolutely, that it was not. (I heard there was a long and unpleasant conversation with the factory, but that's just a rumor.)

In the end, Casper, Peter K, and Nate (and I think there was another fellow or two), arrived a few minutes early, setup efficiently, and got to work. They assured me that the windows had been measured locally, more than once, at their HQ.

Casper, Peter K, and Nate did their thing well, relatively innocuously, and quickly. Everything went according to plan. (Well, except the part where the cats got out of the bathroom [the dog's fault].) Every possible surface was protected, they were all quite careful of everything, and the cleanup was exceptional. I don't know that I can say enough good things about the installation teams. Every time they were here, they were exemplary.

Now we have fabulous new windows that are so much more thermally insulating, I removed a blanket from my bed. And it's so freakin' quiet now!

These windows are quite expensive. Nowait, they're way freakin' expensive. But, they do come with a lifetime (of the house) warrantee, and we did opt for a few additional bits (low-E glass, etc.), so part of that is our choice.

The whole process was, honestly, quite a PITA. And for this kind of money . . . dang. But, the folks on this end did everything they could, the factory just kept dropping the ball.

If you decide to make this sizable investment, tell them to verify the sill dimensions of the new windows before scheduling an installation appointment. These windows are very expensive, but I suspect they're worth it (so far, so good).