J

The room was large, the facilities excellent but.....

The room was large, the facilities excellent but......
spoiled by toe nail clippings left in wardrobe floor from previous guests.
Also, the Club Lounge was not cleaned regularly, nor restocked with mugs on 2 days that we spent there over Christmas. We went to the restaurant and got clean mugs from there.
On the last day of our stage the drinks machine in the Lounge was not working and although we reported it to the restaurant staff, it was still not working 1 hour later when we left the hotel.
Checkout was slow as there was only one member of staff on reception and a queue of 6 guests querying their bills.

Comments:

No comments