Two years ago, my wife received a call from their ...

Two years ago, my wife received a call from their collections dept that we owed over $800 for an ER visit and that if we did not pay for it that day it would be sent to the credit bureau. Come to find out, they sent our bill to the wrong address even though they had the correct one on file. I paid the bill and let them know that this was unacceptable and could not happen again. Guess what? It did.

This afternoon we got a call from the same collections agency saying that we owed over $600 to pay for my wife's sinus surgery that she had performed in Decmeber. We haven't received anything in the mail, thru email, or over the phone. Come to find out, they sent that bill to the same wrong address as the previous one. Apparently they didn't get the memo since the last time this occurred, because they explained to me that although they were extremely sorry, the hassle of fixing their mistake would still fall on me since the bill had to be paid today or else it would hit my credit. How you can make this mistake twice is beyond insane. The funny thing is, the lady I spoke to said that this happens to a lot of other people, as if it's to be expected. This is simply lazy, irresponsible, and unprofessional service.

My advice is, if you go to DCH, you're going to have to walk many of them thru doing their own job.