Ivano Vittori

Review of Eurosystem SpA

Hi, I state that I am a private individual but sti...

Hi, I state that I am a private individual but still a buyer, I trusted this product because I was Italian and hoped for customer support up to the situation that then operates on our territory, so it was not, in short, that was what happened, on 03/25/14 I purchased a P70 rotary cultivator with Fresa accessory, on 26/03 I received it, I immediately tried to assemble it or to better say to the various adjustments to be made, the most tragic moment is adjust the rope of the cutter coupling, I tried in every possible way, the belt is slow and does not 'turn the hoes, so all useless, I started then to call both to the seller who clearly has no spare parts but makes only the sale, that in the Eurosystems office (it seems that they put you in contact with the ministry) anyway after the umpteenth call I can talk to a manager. I get the belt, finally the exact one because the one supplied was about 5 cm longer, I set the belt I set the appropriate registers, I point out that in the meantime more than 25 days have passed without being able to use the vehicle, I said to myself finally I can try the vehicle, I didn't know what was waiting for me, I entered a small plot of 2 square meters already worked and milled for a fee by a person with the vehicle, very loose and crumbly ground, no effort for the car, so I started the gears not enter ????????? What happens, I checked the instructions again, it was all normal, I think then to loosen the handle with the screw where the gears are at that point the gears enter but the screw is almost completely unscrewed ??? Do you think it's normal? For me, no, anyway, I start to mill and at least I thought I was doing it, I hear a strange noise where the belt turns, I realize that even if I pull the register up to the maximum it slips again, it goes to affect the force transmitted to the hoes, I get angry and I start to call back the seller who tells me he wants to talk to the construction company, time passes and I have not had the chance to work with this "TOOL", to do things in order I caution myself by opening a dispute with paypal that closes after 2 days automatically, you should know that disputes about products with an engine do not give you buyer protection, so cheated twice and without a rotary cultivator, today 28/05/14 the story continues. Friends, what happened in this time frame is unbelievable. The seller solicited by me calls again Eurosystems explaining the problems of the medium, he then contacts me via email makes a copy / paste of the reply email, the company seen the difficulties wants the machine in Luzzano (RE) the transport gone and back is all at THEIR load, I decide to find a logical and painless solution for Eurosystems would not address the shipping costs, I try to indicate the most logical solution, they must contact by phone or email the nearest service center to solve problems , the contact from the parent company has a certain value. if I did the repair it costs 75 euros an hour, we all know how certain things go, why pay for something that you owe? Contact the seller who reports to me is a very good idea, he suggests it to Eurosystems, another 15 days pass, I ask for explanations, the seller sends me the answer, they want the vehicle in place but I AM WHO I HAVE TO ADDRESS THE EXPENDITURE AND RETURN COSTS, who knows 'why maybe they have me on the c .... I ask from several couriers to have a cost estimate I am stressed, the best estimate is 280 euros, I ask you is it ever possible that these things happen? What I tell is the pure truth, after more than 3 months I find myself with a P70 EUROSYSTEMS FERMO vehicle. This is the Italy of the smart and unpunished. See you soon for more info .... Hello