Michael Pinto

Review of Fiat & Alfa Romeo of Maple Sha...

Wish I could do a no star review. Do yourself a fa...

Wish I could do a no star review. Do yourself a favor and don't even walk into the dealership. My wife and I went in to look at an Alfa Romeo Stelvio. Our current car's lease is about to end. We liked the car but our current car still needed to turned in to the leasing company. Our current car had some damage to the fender and wheels so we decided we wanted to repair the car before giving it back. They insisted we should leave $100 deposit on a credit card to hold the car we looked at for one week. After one week our car was still in the body shop and would still be in for another week. I called the dealership to have my $100 deposit refunded. The dealership told me it was their policy they could not do it over the phone and I had to come in. So, I drove over a half hour to the dealership to get my refund. When I got to the dealership they started playing their usual sleazy car salesman games. Now they tell me now I would need my paper receipt in order to have a refund processed back to my credit card which I did not have on me. No mention of the receipt was need it when I spoke to the salesman over the phone, just that they physically needed my credit card. After a brief argument with a sales rep I went into the parking lot and called my credit card company and filed a dispute. Now, they lost the sale of a $45,000 car over a simple $100 credit card charge. I'm still planing to buy an Alfa but certainly not from a dealer that acts in such a manner. Good luck Maple Shade Alfa Romeo / Fiat New Jersey you just lost a customer!