Review of Crowne Plaza St. Louis Downtown | Horrible service, called for a ride from the airpo...

3 years ago

Horrible service, called for a ride from the airpo...

Horrible service, called for a ride from the airport and no one answered my call for 10 minutes. Once my call was finally answered the front desk never apologized and was rude. She was unable to give me an ETA of the shuttle because she was too busy , which made me worry if she would even inform the shuttle I needed a pick up. You re in the hospitality business, I would recommend that the Crowne Plaza St. Louis Airport was keep that in mind in the future when interacting with hotel guests.