My granddaughter rented from N Property group and ...

My granddaughter rented from N Property group and had multiple issues with them, including leaks from the toilet above her apartment into her kitchen. No restitution was ever offered, and in fact, they refused to give her security deposit back, even though she had photos to prove that she had cleaned and left the apartment in better condition than she found it, and that any damage incurred was due to the leak from upstairs.