Sanket Patel

Review of Route 46 Chrysler Jeep Dodge

I wouldn't recommend this dealership to anyone.

I wouldn't recommend this dealership to anyone.

Issue 1)
At the time of purchase, it didn't occur to the salesperson to mention to me that there was only key. Instead, just before driving away, I had to ask for the second key and I was told they only had one and I would have to come on a Tuesday to get a second key. I repeatedly contacted salesperson to see if I could come in on a Saturday because I didn't want to miss work or take a day off for to get a second key. Each time I brought it up, the salesperson would say "let me check" or "I'll get back to you" and this has been going on for nearly 5 months. Despite dealership being at fault, I'm expected to work around the service department's schedule / availability, miss work, and take time off to get a key THEY SHOULD HAVE PROVIDED on day one. Alternatively, I have the option of dropping my car off on a Saturday and picking it up on Monday because "we have one of busiest services departments in the area and can't accommodate walk-ins"

Issue 2)
The jeep I leased was (and still is) missing the covers to the lift-gate hinges. Admittedly, as the consumer, I should have done my due diligence before driving away to make sure all was ok with the car. But on the flipside, what the hell was the dealership doing? Clearly they are not inspecting the vehicles they are selling for missing parts / damages. It was about a week or two before I realized the covers were missing. I went to dealership, spoke with the salesperson, and showed him and the guy at the parts desk exactly what missing. I was told the covers would arrive within a week and the salesperson said he would call me. 5 months have gone by and I'm still waiting for that call.

Issue 3)
The day I leased the vehicle, while at the dealership, I called my insurance company and updated the policy with the lien information the salesperson had provided me. Fast forward two days and I get a call from the salesperson saying the lienholder information on the binder they received was incorrect and had to be updated. Never mind the fact that I had given insurance company exactly the information he had told me. Nonetheless, I updated the information and faxed it over. Fast forward about 3 and a half weeks. I'm still driving around with temp plates after having contacted the salesperson several times asking what was taking so long for my plates to come in. It never occurred to him to actually look into what might be delaying the process. Turns out, they had lost the fax, so their finance dept was never able to update their records, and therefore hadn't request license plates. His excuse "oh we have so many salespeople here, it's hard to keep track"

Issue 4)
I received a car with less than half a tank of gas.

Issue 5)
A blind monkey with a one arm tied behinds its back could have done a better job washing and vacuuming the car than whoever washed it.